Processing time:
Orders are processed and shipped within 1–3 business days (excluding weekends and holidays). During high-volume periods, processing may take slightly longer.
Domestic shipping:
International shipping:
We do ship internationally. Delivery times vary depending on destination and customs processing. Any import duties, taxes, or customs fees are the buyer’s responsibility.
Tracking & updates:
Once your order ships, you’ll receive an email with tracking information. Use your tracking number to follow delivery progress in real time.
Lost or damaged packages:
If your order arrives damaged, or tracking shows it as delivered but you haven’t received it, contact info@pachydermstudios.com within 7 days. Please include your tracking number and any relevant photos. Keep the original packaging until the issue is resolved.
Address accuracy:
Please double-check your shipping address before submitting your order. Packages returned due to incorrect or incomplete addresses can be reshipped once updated (additional shipping fees may apply).
